Shifting Of Big Tv Connection
Posted 06 October 2008 - 10:26 AM
I help because I can, without conditions, without prejudice and without expecting something in return... It would be nice though::...
(¨`o.o´¨) It Is The Second
`o.¸(¨`o.o´¨) Best Thing U Can Do
(¨`o.o´¨)¸.o´ With Your Lips!
Posted 01 November 2008 - 04:56 PM
In the month of October, 2008 I have shifted from Chennai to Bangalore.
As Instructed by the Big TV Customer Care, I have recharged my account for Rs.750/- towards uninstallation in Chennai and Installation in Bangalore. The recharge has been done on 07th October,2008. The Recharge coupan numbers as as follows: 8003346465 (Rs.500/-) , 8005842740 (Rs.200/-) 8004234599 (Rs.25/-) and 8004234598 (Rs.25/-).
I have called up the customer care on 18002009001 and raised a complaint for Change of Address, Un-installation in Chennai, Installation in Bangalore.
The Issue is :
1. Till now the Un-installation / Installation had not taken place.
2. I have contacted customer care requesting the status of the said complaint, I was shocked with the answer given by the Reliance.
According to them the complaint has been closed with the comment that - Customer is un-willing to pay the relocation of expenses of Rs.750/-. But when I told them the voucher numbers and the date of recharge, they confirmed that the recharge had been done successfully.
And again they have raised almost 7 complaints. In all cases the response has been updated as customer is un willing to pay the relocation charges.
The first complaint has been given on 07th October, 2008 and today it is 01st November, 2008. I don't have any clue what I have to do. Call Centre executives not at all giving any professional response.
There is no escalation process as such for the Reliance Big TV. I am suffering and harrassed by the Reliance BIG TV Team for almost one month even after paying the relocation charges.
There is no other number to contact the senior people for BIG TV other than the toll free number.
I have only option left out is to seek the help from the consumer court.
I really tired and wexed up with the services of Reliance BIG TV.
As a last resort I am writing here to seek any other adivse.
Thanks and regards,
9739006259 (Mobile) Bangalore.
Edited by shivsun, 02 November 2008 - 01:42 PM.
Posted 02 June 2009 - 01:10 PM
Till now the Un-installation / Installation had not taken place.
what happened afterwards, any updates?
Tata has reduced the charges to Rs 600 for complete transfer.Where they provide the stuff.
If only transfer then rs 300, where you carry everything yourself, they will just come and install the same
Posted 31 March 2010 - 10:40 AM
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