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Address Change Application


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#1 MOBILE FAN

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Posted 30 June 2009 - 04:38 PM

I am using this Reliance CDMA postpaid connection for last 2 years. I bought this connection when I was in Bangalore. But for last one and half year I am in Pune. In last one and half year I gave atleast 4 address change applications to Reliance on Web Worlds or Reliance Communication stores. Last application was done some 2/3 months back and I also received address verification call. But Reliance is not updating my address at all. Lastly, I emailed the problem to customercare@relianceada.com but they are sending me pre-formatted reply and asking me to contact Reliance WW or RC. Which, I have already done several times. I am just fed up.

Can anybody help me here ?

#2 MOBILE FAN

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Posted 10 July 2009 - 05:39 PM

Still no help from any member ?

I have also emailed this to contact.chairman'soffice@relianceada.com multiple times in last one week but there is no response from there too.

Please please please help.

Edited by MOBILE FAN, 10 July 2009 - 06:01 PM.


#3 savramesh

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Posted 10 July 2009 - 06:27 PM

Did u email to Nodal officer, Appellate Authority and corporatecentre.customercare@ ??

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#4 MOBILE FAN

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Posted 10 July 2009 - 08:04 PM

Initially I mailed to customercare@relianceada.com. I mailed them several times but they are repetatively asking to fill p the form at WW or RC. Once they frustrated me, I mailed several times to contact.chairman'soffice@relianceada.com but they are not replying.

Please let me know who are the other email address where I should mail and in what sequence.

#5 savramesh

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Posted 10 July 2009 - 10:03 PM

^^^
send email to serviceassurancecell@relianceada.com, Nodal officer, Appellate Authority and
corporatecentre . customercare @ relianceada . com

click here to find your nodal officer email

click here to find your apellate authority email

You can also try calling nodal officer..

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#6 MOBILE FAN

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Posted 11 July 2009 - 11:09 AM

Ok. Thanks. I will email on these addresses and keep this thread posted.

#7 supernova

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Posted 14 July 2009 - 10:11 PM

i suggest call nodal officer .
feel free to pm for anything related to reliance

#8 MOBILE FAN

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Posted 15 July 2009 - 12:38 PM

I sent an email to serviceassurancecell@relianceada.com but there is no reply so far.

I'll call up nodal officer.

#9 MOBILE FAN

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Posted 15 July 2009 - 12:56 PM

I just received reply from serviceassurancecell@.. :

Dear Customer,

With reference to your mail regarding change of address for your Reliance Mobile number 93xxxxxxxx, please note that your request is logged as Service Request ID 10xxxxxxx. We have escalated the same to the concerned department and will respond to you in next three business working days.

For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at serviceassurancecell@relianceada.com or fax us at 022-3033 6565.

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Yours sincerely,

Snigdha B Ganguly
Service Assurance Cell
Reliance Communications


Should I still call the nodal officer ?

#10 vishalsheth

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Posted 15 July 2009 - 01:12 PM

nodal officer does not answer. It only rings. Nodal officer is useless as they don't answer. I've given up contacting them.
'The weak can never forgive, for forgiveness is an attribute of the
strong.' Mahatma Gandhi

#11 MOBILE FAN

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Posted 15 July 2009 - 01:30 PM

Yes, its the same story for me too.

#12 rkburra

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Posted 15 July 2009 - 07:40 PM

Yes, its the same story for me too.


I too faced same problem.
I mailed to Nodal officer and Corporate center. Next day I got a call from both and problem is resolved in a hour.

#13 MOBILE FAN

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Posted 15 July 2009 - 07:50 PM

Thats a good thing.

Let me wait for serviceassurancecell as they have raised the request. Then I'll email to Nodal and Corporate center.

Thanks Rajakumar.




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