Railway SMS Service (Content From Forward Mail) - Not Verified

[kshah 452]

SOMETHING REALLY TO BE PROUD OF

Incident 1

It happened few months back. We were traveling and I and my family were waiting in the A/C waiting room at Secunderabad Station. The attached bathroom was not clean and was giving bad smell. Added to this discomfiture, the bathroom door was not closing tight , and I also observed that shutter was not closing tight because of faulty door closer. I complained to the attendant .

I also sent an SMS " The bathroom of A/C waiting room on platform No 1 of Secunderbad Station is dirty and stinking. Pl arrange cleaning . Also the the door is not closing properly". After few minutes we left the waiting room as our train arrival was announced. Within few minutes I received text reply from Railways, giving an Id No and that action will be taken . After few hours I received a message that the bathroom has been cleaned . After ten days I received another message that the faulty door has been repaired and thanking me.

Incident 2

Recently on 24 th October I and my wife were travelling by Hyderabd Ajmeer Express on our Rajasthan trip. Next day morning , I noticed there was no water in the bathroom and the taps are all dry, wheras our journey will continue and we will be reaching our destination ( Bhilwara near Ajmeer) after another 18 hours. I was worried that it is going to be a miserable time to travel without water. Water or No water, people will continue to use the bathrooms and the stink will become unbearable. I complained to the Conductor. I also sent a SMS "Travelling in the A1 compartment of Hyderabad Ajmeer express train No 12720. No water in the bathrooms . Pl arrange. Also replace leaking valves else problem repeats."

Pat came the reply" Your reference id is 1110250019. For status visit www.scr.indianrailways.in. or SMS as STATUS<SPACE><id> TO 8121281212 . Thanks for registering complaint " .

After about 20 minutes I received message that water will be filled at the nearest Railway station having water filling facility. At Itarsi station water was filled and we had no problem . After about a week I received another message that the faulty valves have been replaced . It wa amazing.

I am thankful to the Railway authorities for introducing a system where one can complain from a running train and doubly grateful that they have acknowledged the complaint and attended.

I collected this help line number from the Railway waiting room !

Many times while traveling by train we are put to unexpected inconvenience , we react by cursing and criticizing. No other response. Of-course once we reach our destination we just forget.

The Railway Number to which you can SMS is 8121281212 . Please pass on this message to your friends and it may help some one in need including you

[phonegeek 588]

Very nice info and really commendable job done by raliways.

Thanks for sharing....

[admirer2000 100]

Totally 2 Mobile No.s mentioned in the circulated mail, to which public can SMS grivences:

08121281212

09724998975

(Have not verified but)

[nellorian 23]

Very useful information

Thanks

Babulu,Advocate

[rajanmehta 4,056]

@kshah

It's too good to be true, so most probably it's not true!!! I can't be too sure but it looks like some SMS or other fishing scam to me. Pointers..

• The same forwarded mail which you put is there all over the internet with the same content.
  
• The Complaint Status Website www.scr.indianrailways.in mentioned in the post opens this website www.indianrailways.in which just by the looks of it does not look like a govt's railway authentic website.
  
• www.indianrailways.in domain is registered by some Prashant Chaudhary of California with email id pcdomain@gmail.com >> http://www.whois-sea...dianrailways.in
  

I may be terribly wrong but just saying... What say?

[Honest 836]

Thanks for the useful information dear Kalpak Ji. +1

Totally 2 Mobile No.s mentioned in the circulated mail, to which public can SMS grivences:

08121281212

09724998975

(Have not verified but)

8121281212 is the only official number. See below link :

http://203.153.33.93:8080/sms/

[Honest 836]

@kshah

It's too good to be true, so most probably it's not true!!! I can't be too sure but it looks like some SMS or other fishing scam to me. Pointers..

• The same forwarded mail which you put is there all over the internet with the same content.
  
• The Complaint Status Website www.scr.indianrailways.in mentioned in the post opens this website www.indianrailways.in which just by the looks of it does not look like a govt's railway authentic website.
  
• www.indianrailways.in domain is registered by some Prashant Chaudhary of California with email id pcdomain@gmail.com >> http://www.whois-sea...dianrailways.in
  

I may be terribly wrong but just saying... What say?

Rajan Bhai, its not spam but true. The facility is being provided by Souch Central Railway. See the below links :

Visit the official website of South Central Railway :

http://www.scr.indianrailways.gov.in/

Now from the "Public Information" option, select "Status of Sms Based Passenger Complaints". You will then forwarded to this page :

http://www.scr.india...ng=0&id=0,5,592

And the above link is 100% official.

Hope this helps.

[ni0987 179]

Thanks to kshah and honest for all the great info..

[ashish_1985 13]

Any railway station all over india complain be registered?

[KumaarShah 143]

Great info, kalpak bhai!!!!

Thanks

[situ1962 21]

Great info.Really it will help many in alleviating problems faced while journey.I heartily thank you for sharing this useful information.

[vijaykv 5]

Thanks. It is really a good piece of information. I regularly travel by train and enjoy traveling by train. Is this complaint number is for only South Central Railway or Indian Railways?

[shadow 119]

a great initiative :-) , i hope that this service is not misused and the railways take this more seriously in the future :-)