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Forced To Buy / Renew Silver Pack on Reliance BIG TV


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#1 Chetan

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Posted 20 May 2012 - 06:37 PM

I have been using BIGTV for an year now, and its time for renewal. I called up customer services for the same, ( 1800 200 9001), I wanted to renew with BRONZE PACK (Rs.174/- pm) + Ultra Sharp II as addon. (Rs,83/-PM)
The CC guys tell me i cannot renew with bronze pack, and i have to renew with only SILVER PACK ( Rs.202 /- per month). This is due to i am having BIGTV HD STB. I do not like this a bit. I will have to esclate this matter further.
Has any one faced this issue when renewing ? Please reply

#2 Saurav

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Posted 21 May 2012 - 06:12 PM

I am also using HD Silver is min option
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Saurav

#3 KanagaDeepan

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Posted 21 June 2012 - 10:41 AM

Don't they have any Retention offer in BigTV?????

Max Speed I got till now on Airtel 3G using DroidMAXX in Sivakasi..
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#4 parin

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Posted 21 June 2012 - 12:05 PM

Today got a retension offer from TATA Sky

So competition is on

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#5 RiteshDharod

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Posted 22 June 2012 - 01:37 PM

What offer did you get from Tata Sky ?

#6 Chetan

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Posted 17 July 2013 - 08:42 AM

Its worse this year. Forced to buy silver sports - 164 channels @ 285 pm + 84 for ultra sharp II.

http://www.relianced...ubsc Pack_R.pdf

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#7 igloo

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Posted 17 July 2013 - 03:54 PM

I think silver pack is min for hd customer not silver sports.

#8 Saurav

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Posted 27 October 2013 - 01:44 PM

Has Reliance stopped selling DTH Connections?


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Saurav

#9 Chetan

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Posted 28 February 2015 - 04:13 PM

My HD STB has finall died ( stopped working, only RED LED comes on). big tv at first refused to replace it, then they offered SD STB + 6 months free subscription, which i refused. Now they told me if i want HD STB then i have to pay them additonal 2000/-

How stupid can they get ? I have an 6 months unused portion of my 1 year subs( rs.1600/-), to use this 1600/- i have to pay them 2000/- , i llas well dump it in dust bin outside anil ambani's residence.



#10 caringlover

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Posted 03 March 2015 - 12:30 AM

So chetan r u finally going to switch over to new provider?

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#11 Manoj Patel

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Posted 03 March 2015 - 09:49 AM

My HD STB has finall died ( stopped working, only RED LED comes on). big tv at first refused to replace it, then they offered SD STB + 6 months free subscription, which i refused. Now they told me if i want HD STB then i have to pay them additonal 2000/-
How stupid can they get ? I have an 6 months unused portion of my 1 year subs( rs.1600/-), to use this 1600/- i have to pay them 2000/- , i llas well dump it in dust bin outside anil ambani's residence.

STB is their properly so you can ask them free replacement...

Same thing happen with me on airtel after going over their documentation they clearly mention that STB is their property so you should ask them nicely first..

#12 Chetan

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Posted 03 March 2015 - 09:58 AM

Each one is worse than the other. So i guess ill use the 100/- local cable



#13 Chetan

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Posted 06 March 2015 - 09:06 PM

@manoj patel, they refused to replace stb as it is out of warranty. Yes they agree its their own property but as per their rules,
As per company policy, after warranty period, service charge of Rs.175/- is applicable on registration of the service request, which will be levied even if the issue is auto-resolved or does not require a technician visit for any reason. If any part/ equipment is replaced or repaired then applicable charges will be levied.
As per company policy, the HD Set Top Box replacement charges is Rs.2000/- and you are provided with 90 days extended warranty on replaced Set Top Box.
Kindly confirm and write to us for further proceedings.

So out of sheer boredom i opened the stb and saw some capacitors are bulged, will try to replace them and see if it works. Will post the results here later.



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#14 ACS

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Posted 07 March 2015 - 09:47 AM

Cable TV might've been 100 bucks few months back. But after compulsory digitisation, they've hiked their tariff & now minimum seems like 200 + additional for pay channels

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Siddharth

 

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#15 Chetan

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Posted 07 March 2015 - 03:16 PM

@acs i am in Coimbatore. No digitisation here.

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