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MTS: Dirty Tricks Department For Unauthorised VAS Deductions In Prepaid

MTS Prepaid Unauthorised VAS Deductions

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#1 rajanmehta

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Posted 25 May 2012 - 11:52 AM

MTS : Dirty Tricks Department For Unauthorised VAS Deductions in Prepaid

I took an MTS Prepaid CDMA Connection on 21-5-2012 in Mumbai Circle. Primarily to test network at my place of usage.
Next day onwards, started receiving phone call from the number 01401753863 everyday precisely at 6.03 p.m.
For 2-3 days did not pick up the call assuming it to be a pesky marketing call.
On 4th day picked up the call, just said Hello, call disconnected automatically and bamm.... Instantly received the following SMS...

Dear Customer, You are now subscribed to Hindi Adult Joke Service at Rs 30 for 30 days. Thank You. :angry:

Have complained on 198. I was told it will credited back in 4 Hours. Nothing Happenned. Again Called. This time was told will be credited in 30 minutes. Still Nothing.
Will Wait and then take it up forward to Nodal, PGP etc.
Why this Kolaveri Di for just Rs 30.
Because it's not merely a question of Rs 30. Basically it's Plain Theft.
Imagine a scenario when you are walking on the road and someone snatches your pocket.
That's a Criminal Offence of Theft as per IPC. If the police is able to catch the culprit, they will arrest, court will try the offence and conviction will result in a jail sentence.
How different is this unauthorised VAS deductions from above?

Members welcome to post their experience / resolution in this topic for unauthorised VAS Deductions by MTS.

#2 cavarun

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Posted 25 May 2012 - 12:10 PM

disgusting and shameful......

many thanx for warning us abt MTS.

atleast new subscribers can be aware of the practices of telecom companies.

#3 KapilAgrawal

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Posted 25 May 2012 - 12:20 PM

Rajan bhai, Its not about MTS only. Its with everyone.

I am using TATA DOCOMO Gsm in Data Card on 3G WiFi Router. There is NO way I could answer the call or reply or send a SMS, Still my balance was deducted for VAS activation.

#4 n_iceman

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Posted 25 May 2012 - 12:57 PM

Rajan bhai ..why dont u post this on the MTS facebook page? Maybe u will get a reaction.

https://www.facebook...158542090826909

#5 KanagaDeepan

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Posted 25 May 2012 - 01:09 PM

Imho, beggary is better than burglary... If they found it too difficult to continue business in India or Trai's recommendations too costly, they better shut all their holes with cork and pack back to Russia...

at last the only hopeful Cdma operator in India, has started following their big brothers path...

I wonder with the timer starts running after pressing green in Cdma phones, and these fellows being hopelessly culprit, I wonder how much they might have looted even in per second plans... Even gsm of tata charges extra upto three seconds in per second plans, clearly shown by call timers...



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#6 sougatadc

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Posted 25 May 2012 - 01:37 PM

I second Kapil's view that it is a common feature of almost every operator. I've experienced this with Vodafone, AirTel, Reliance GSM, Tata Indicom, Uninor a number of times, but never with BSNL :hypocrite:
Rajan bhai is totally correct to call it as blatant theft. I've also seen people unknowingly paying for monthly subscription for caller tune (they don't know music is getting played when they are being called).

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#7 aalok

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Posted 25 May 2012 - 02:58 PM

Rajan bhai, Its not about MTS only. Its with everyone.

I am using TATA DOCOMO Gsm in Data Card on 3G WiFi Router. There is NO way I could answer the call or reply or send a SMS, Still my balance was deducted for VAS activation.


very true.. even i faced VAS deductions in Tata DoCoMo through their "Bollywood Pack" & "Weight Loss Tips" while using their EDGE service on unlocked Modem only. I wonder, how they knew that i'm overweight.. :doh:

shifting to Unlimited Aircel 3G now..

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#8 rajanmehta

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Posted 25 May 2012 - 04:59 PM

Rs 30 refunded by MTS after 2 more phone calls running into 10 minutes and repeating the entire thing again and again. :argue:
Funnily the Customer Service guy was insisting on speaking in HINDI only.
Upon asking him why then they keep the language option menu of Marathi, Hindi and English from which i had already selected English by pressing 3...
He told me.. "Saar agar aap hindi me bolenge to hi hum aapki behtar seva kar sakte hai.." :doh: :confuse:

Meanwhile i am continuing to get phone calls from that number 01401753863.. But won't pick now.. :nono:

Edited by rajanmehta, 25 May 2012 - 05:02 PM.


#9 krishnendu halder

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Posted 25 May 2012 - 05:05 PM

:previous: always activate dnd in all your numbers!

#10 pasumark

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Posted 25 May 2012 - 06:17 PM

The main problem is the amount of time we need to waste to get back the amount.

Congrats Rajan for taking the pain. Even I fight till I get the amount looted.

This is a sad thing happening with all operators( even BSNL). TRAI should come with some strict penality, like Rs.10,000 per wrong deduction, then only we can see some change in attitude of the operators
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#11 ni0987

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Posted 25 May 2012 - 07:10 PM

Rajanji, I hope you have already sent request for DND.

By the way, how's the MTS network at your place?

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#12 me_saket

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Posted 25 May 2012 - 07:26 PM

It shows that company are now collecing money from their subscriber for forth coming auction.

so that they can pass highly priced spectum chage from customer to ministers.

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#13 rajanmehta

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Posted 25 May 2012 - 07:29 PM

First thing i did after taking the connection was activating DND. MTS Network is quite good at my place.

#14 ni0987

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Posted 25 May 2012 - 08:24 PM

It shows that company are now collecing money from their subscriber for forth coming auction.
so that they can pass highly priced spectum chage from customer to ministers.


I am seeing MTS doing this for past one year.
An MTS dealer friend has told me that once VAS was activated even his dealer's special UIM. :doh:


First thing i did after taking the connection was activating DND. MTS Network is quite good at my place.


Great, also check the signal at different places/routes where you often go.

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#15 me_saket

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Posted 25 May 2012 - 09:18 PM

Most of the time mts is latching to tat docomo cdma network

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