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Moto E 2nd Gen Verizon - Unable to send/receive SMS

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I have a verizon Moto E 2nd gen using with IDEA cellular in Chennai. I have voice and data working fine but unable to send or receive SMS. 

Can someone help on this

Also I want to know if there is any permanent unlock procedure as of now I have to do the temporary unlock as and when I change the sim card

Thanks in advance 

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