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Bhuppy

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Posts posted by Bhuppy

  2. Posted · Report reply

    With a sharp focus on customer care, Reliance Infocomm today announced the launch of its WebWorldExpress (WWE) chain of 1,160 stores across 680 cities, the largest, exclusive retail network from by a single telecom operator in the country.

    These WWE's will be supplemented by the existing 240 Reliance Web World stores in operation across 110 cities, which already have customer care centers thus taking the total customer care experience to new heights.

    "WebWorld Express is the first serious attempt at complete customer lifecycle management in the country," said K P Nanavaty, COO of Reliance Infocomm. "Considering the importance that an Indian consumer attaches for a touch-and-feel experience, this retail initiative by Reliance Infocomm is set to provide the mobile user with an altogether new service experience in this digital age."

    "Through these stores, we will handhold the customer for all telecommunication needs throughout the customer' life span with Reliance Infocomm. WWE's will serve the customer literally at his/her doorstep - from updating with product and service related information, to even facilitating with speedy bill payments," Nanavaty added.

    The location of each store is meticulously planned in a manner to ensure that a customer does not have to commute more than two km to visit the nearest WWE one-stop shop. Over 8,000 personnel, trained and certified by the company for the purpose will manage these stores.

    Ajay Baijal, Group Head, Channel Business (Wireless) at Reliance Infocomm said: " The WWE model ensures personalized relationship building with a small, manageable customer base with each shop serving as a hub to ensure an enhanced customer value and experience. With a standard look-and-feel, these stores go beyond, also selling handsets and accessories, and ensuring bills personalized billing services."

    All WWEs and WebWorlds are linked through the company's wireless Internet connectivity for instant coordination. The chain of stores will be centrally monitored from Reliance Infocomm headquarters at Dhirubhai Ambani Knowledge City (DAKC), Navi Mumbai. A national center for monitoring the stores' functioning is also being set up at DAKC on the lines of the much-acclaimed National Network Operations Centre that monitors the company's for its wireline and wireless network throughout the country.

  3. Posted · Report reply

    Anniversary offer from March 04 to March 31

    Valid for all Recharge Vouchers.

    DAKC (Dhirubhai Ambani Knowledge City), Navi Mumbai, March 02, 2005

    Celebrating the first anniversary of its RIM Prepaid launch, Reliance Infocomm has announced a 'double talk time' bonus offer to its subscribers.

    "It is our way of saying thank you to all our customers who made RIM Pre-paid a huge success and helped us build a massive subscriber base," said S P Shukla, President - Wireless Products and services, Reliance Infocomm. "With this bonus, subscribers recharging their accounts from 0000 hrs of March 04, to March 31 will get 100% extra talk time to make calls to Reliance IndiaMobiles (RIM)," he added.

    The double talk time offer is available on recharge of all denominations, except the top-up vouchers, and valid for any number of recharges the subscriber does during the offer period. The additional talk time - available for 31 days from the date of recharge - can be used for making calls to RIM phones in the circle.

    Subscribers of Rs 220 and Rs 440 vouchers, who already enjoy the facility of unlimited calling to RIM phones within their circles, can utilise the anniversary bonus talk time for making calls to any RIM across the country.

    RIM prepaid RCVs are currently available across 246 Reliance WebWorld stores and the one-lakh-strong channel partner chain spread across the country.

  5. Posted · Report reply

    Register a SMS for Itemized Bill for the next bills.

    It will reduce your tension. For Rs. 850/- you take any legal action you should loss your money & most of the chance is to goto RIM to won legally.

    First cool your mind and then considerd about that topic. And don't forget to register the Itemised bill for the next billing cycle.

    24267[/snapback]

    And registering for Itemized billing by sending SMS 'ITEM Yes' to 3733 also costs you.

  6. Posted · Report reply

    Itemised RIM bill for this month of mine reliance phone shows clearly that all calls to Tata-Indicom are still being charged at GSM rates i.e. @1.20

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    Bhuppy,

    Have u tried confronting with ur RIM bill in hand at a RWW and asking them to make a complaint and draw a waiver on the same?? Want to know if that works!

    21314[/snapback]

    Yes I tried this time as well. But as you know RWW guys are dump they connected me to customer care and they started same old 'Full mobility song'.

  12. Posted · Report reply

    Well, HDFC has stopped working for me after the no. change! I called CC and they say you have to re register with HDFC ...its upto them. This is utterly idiotic!  :angry: I mean they change everybody's number and you have to re register individually?! Besides they are increasing their own work ...thousands of people giving in fresh registrations...! :angry:

    18379[/snapback]

    Well raccoon, I also holds same opinion for poor HDFC peoples. :)

  17. Posted · Report reply

    Let’s hope for best! Consumer court has ordered to pay Rs.10,000 plus Rs.1,000 to complainant, who was able to convince court with the advertisement of smaller pulse duration of another companies including MTNL and TATA Indicom - Navbharat Times report. According to News Item TRAI ordered 60 second pulse in January 2003 and Reliance offered/advertised 15 second pulse well after that.

    It appears to me a real pitiable scenario that enhancements, abundance and availability of cheaper communication means has brought people closer though No one is collaborating against the mal-practises practised by communication companies.

  22. Posted · Report reply

    Reliance Infocomm brings Railway Booking windows to your mobile handsets

    Reliance Infocomm launches Railway Ticket Booking as part of R World in New Delhi, in association with Indian Railways

    • Easy menu driven navigation on R World makes ticket booking most convenient ......from anywhere, anytime. No need to remember train names and reservation codes.
    • No need to plan your visit to the reservation counter or wait in queues.
    • Use any credit card - Master, Visa, Diners or Amex to book your ticket and get it delivered at your door step
    • Facilities to be extended to other cities in keeping with the rollout plans of IRCTC

    DAKC (Dhirubhai Ambani Knowledge City), Navi Mumbai, September 09, 2004

    Reliance Infocomm, in association with Indian Railway Catering and Tourism Corporation Ltd (IRCTC), launched the much-awaited Railway Ticket Booking service through Reliance IndiaMobile(RIM) in New Delhi today. Honourable Railway Minister Shri Lalu Prasad Yadav inaugurated the service.

    Mr. M.N. Chopra, Managing Director, IRCTC, who was present at the inauguration said, "With a view to extend access to a larger customer base, IRCTC sought to implement other means of providing access - those that would be more easily available to customers. With the mobile revolution in India, large numbers of potential customers, who may not have ready access to Internet now have access to mobile phones. IRCTC, therefore, developed a system, whereby mobile service operators could access IRCTC's rail reservation services."

    Easy menu-driven navigation of the application on R World makes train ticket booking on RIM the most convenient option anywhere, anytime, bringing online reservations to millions of mobile phones, without the need to look for PCs or Internet connections. Customers can pick their travel destinations, class of travel, intermediary stops, without having to remember train numbers, station codes and reservation codes while booking their rail tickets on this R World application.

    "We are proud to be associated with IRCTC in their maiden initiative which offers the most convenient way of booking the train tickets through mobile phones. This facility on R World provides access to millions of new users who have not registered with IRCTC, and allows them to make reservation through RIM. With a customer base of over 8 million users, Reliance Infocomm offers immense potential to this unique initiative from the IRCTC," says Mahesh Prasad, President Applications & Solutions Group, Reliance Infocomm.

    R World offers the convenience of PC-like interactivity and easy navigation on mobile handsets, where all train routes and their corresponding train numbers can be accessed. It not only displays both availability and fare in real time, but also offers availability of seats for all 5 days around the desired date of travel. RIM subscribers can use credit cards to book the ticket.

    "This service is currently available to RIM customers using colour handsets in New Delhi & NCR. It will progressively be made available even on the black & white handsets and subsequently activated in all other cities in keeping with the rollout plans of IRCTC," added Mr. Prasad.

    Since the Java-enabled feature has download speeds of up to 144 kbps, R World applications are quick to download with no restrictions on text matter. The R World applications suite currently has over 100 applications ranging from interactive Guides such as TV programme guides and City Guides, Live News and TV news clips from channels like NDTV, CNBC, Aaj Tak and India TV to contests, Songs, Ring Tones, Cricket Information and women's world.

  25. Posted · Edited by Chirag · Report reply

    Hi friends,

    I am using RD7130, which provide the facility to monitor outgoing calls under

    Call Settings->Call Duration->Dialled Calls.

    Generally I reset the same on the very first day of my new billing cycle. Thus enabling me to check my outgoing calls.

    Confirm with your local CDMA phone service centre, whether they have come out with the updated software for your CDMA handset providing the same facility or not.

    is there any way we can check the minutes usages under DAPO offer on daily basis or regularly coz whe we recieve the bill it tell u only the summary but no the whole deatil
    Rahulmalik_81 if you are interested in detailed bill then you have the option of itemised billing for which Reliance charges Rs.25/= month. To subscribe the same you have to send a SMS at 3733 with ITEM YES.
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