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robbyji

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Posts posted by robbyji

  4. Posted · Edited by robbyji · Report reply

    FRom last one month i am getting poor voice quality (voice cutting)in my FWP , this problem is with the Reliance CDMA/GSM nuumbers in delhi. i have given complain but no action has been taken yet.

    They are suspecting problem with handset but i know it is with the Reliance network congestion or something else . are other people facing the same problem , please tell mehod to reseolve it

    robby

  5. Posted · Report reply

    mostly i am getting these cals from reliance number only , but sometimes unknown number appears.I write email to reliance regarding this, But this pose a serious threat to the privacy of the consumer . From where they are getting these mobile number (with Names ) may be someone in th RCOM sold these data to these people.

    robby

  6. Posted · Edited by robbyji · Report reply

    Today I have received call on my FWP , caller said she is speaking from RCOM, and they have lost my CAF in flood and need all my details over the phone like address etc. I told them you are havinf all the details in your system , but she told me she is only having name and mobile number with her. Kindly tell me how could I know this call is genuine , how can I share all my details over a phone to someone. She may me telamketer or anyone.Then I talked to Customer Care , person in CC told me you give your details otherwise your connection may be cut as per the Govt norms, then I transferred the call to supervisor , he was agree to my views and told me to fill the CAF at Webworld .

    But I am having apprehension how come the person calling me not having my details , in system you are having all details .

    robby

  8. Posted · Report reply

    i have migrated to olde Plan 525 to new one , in which Rs 75 is free talktime , but this talktime avilable to new connections only, i am using FWP from last 6 years and newer are getting Rs 75 but i am not , this is ridiculous.I only came to know when i receive my current bill , earlier they have never told me

    robby

  9. Posted · Edited by robbyji · Report reply

    i have talked to the CC superviser , he told me athough this plan is beneficial as compare to older 525 plan as customer is getting 75 Rs free talktime and Rs .50 as local call , but they told they never change the customer plan without consent . Whatever be the the reson usermay be benifit but they will not change without consent , i have placed request to change to this plan .

    robby

  10. Posted · Report reply

    7. Plan Name: Unlimited Onnet STD 525 Plan(Fully Loaded)

    USP: Unlimited Onnet STD calling plan.

    Target segment:Unlimited Onnet Local/Std calling and High STD calling. Ultimate option for Multi locational small and large scale enterprises and corporates.

    Value Proposition:

    Unlimited onnet CDMA to CDMA Local/STD calls free .

    Free Usage of Rs. 75.

    Offnet Local calls @ 50p/min

    Offnet STD calls @ Re. 1/min

    is this the same plan FWPunlimted 525 , earlier there was no free talktime of Rs 75 , i am having that plan do i need to change my plan or it will automaically upgraded with higher benifits?

    robby

  11. Posted · Edited by robbyji · Report reply

    OK Thanks , i think i should not use the word migration , ok now i found the solution thanks for help, the main problem with FWP is it does not having headphone , which i need , is it possible to connect headphone like in mobile to connection to FWP hanset , please advice

  12. Posted · Edited by robbyji · Report reply

    ^^^

    In the 1st post, you want to migrate from prepaid to postpaid and now here you already have a postpaid. Is this another connection altogether or is it the same one?

    i nevr said that i am having prepaid , i am having postpaid from last 5 years , earlier it was PLan 700 and now it is Plan 525, I have received call from RCOM Corporate they are telling me there is no solution and keep on persuading me for not terminating this quite old connection. They are also even unable to transfer my security deposits to another number which i want to buy .

  14. Posted · Edited by robbyji · Report reply

    I am customer of Reliance FWP(POSTPAID) from last more than 5 years , now I want to migrate

    To RIM postpaid with STD Unlimited plan , I have talked to to customer care they

    Are saying to me to terminate this service and go for another connection .I will not

    Have any problem if my number get changed although my number is mobile like number 93XXXXXXXX

    I request you to kindly look into the matter . My requirements are

    1. Migration to RIM postpaid *Unlimited STD Plan )

    2. No issue if number changes

    3. My security deposits of FWP connection can be transferred to my new RIM postpaid

    why it is not possible to to do that , please tell me what to do now

    robby

  16. Posted · Report reply

    New Delhi, May 30 Come June and the country’s largest telecom service provider, the state-owned Bharat Sanchar Nigam Ltd (BSNL) will start offering the lowest STD rates, between Re 1 and Re1.20 per minute. In fact, for some special plans, the rates would drop to a low of 70-80 paise per minute. The current STD rate is Rs 2.40 per minute.

    The BSNL rate cut would complete the tariff reduction process started by Bharti Airtel last month and followed up by Vodafone Essar. While Bharti slashed the STD rates to Re 1.50 per minute Vodafone had cut it to Re 1.30 per minute.

    An advantage of the BSNL scheme is that the new rate would be applicable to landline phones also. According to the plan, STD calls on BSNL’s own network would be at Re 1 per minute while calls on other networks would be at Re 1.20 per minute. Landline STD calls on all networks would be at Re 1.20 per minute because here the system cannot distinguish between the networks.

    The scheme would be applicable to pre-paid as well as post-paid schemes. Lifetime schemes, however, would attract a tariff of Re 1.50 per minute. BSNL officials said with the new STD rates, to be effective from either June 1 or 5, BSNL tariffs would continue to be the lowest.

    BSNL has a GSM mobile subscriber base of 36.68 million while its landline user base consists of about 31 million, making it the largest telecom company by gross subscriber base. In the GSM mobile space it ranks third after Bharti Airtel and Vodafone Essar.

    The latest round of tariff war started initiated when the Telecom Regulatory Authority of India removed the access deficit charge (ADC) on STD calls from April 1. The Companies were quick to pass on the benefits to the consumers.

  17. Posted · Edited by robbyji · Report reply

    It is the time when reliance has startred Unlimited STD on RIM , i am facing "THis route is busy"

    problem very frequently , many times i talked to CC but they just say wait for sometime which is

    already said in the voice message , i think there is congestion in the reliance network after such free

    STD schemes , are other people facing the same problem , such scheme should be implemnted only after

    assessing ones network load

    robby

  18. Posted · Report reply

    ya i have talk to CC they have told me it is advance rental (Rs 525) , but why they are charging as i am existing customer and advance rental has already paid for Plan 700 , but CC is not accepting this thing they are saying this is policy , another thing they never told me whatis the amount in my account ( ie amount while taking connection )

    please suggest what to do now

  19. Posted · Edited by robbyji · Report reply

    i have migrated to Plan 700 to Plan 525 , and my billing cycle is from 17of the month

    and my plan chaged on 6th of may and in my new bill my monthly renatl is Rs 1193, but in plan

    , i do not know hown they have calculated and there is no breakup of rental although CC told me

    the rent will be on pro-rata basis but it is much higher than that , please clarify me on this issue

    robby

  23. Posted · Report reply

    from last 15 days i ma unable to activate my FWP, now they have found the problem

    there is wrong SPIC code in the set and they are trying to rest it , i also try

    to upgrade its software , it ask for SPIC code , but when Service centre peson enter

    SPIC ( which he got in his sms) software say " Incorrect SPIC" , i dont know what

    reliance people are doing on it , but they are confident today they will revive my FWP

    can anybody through some light onthis SPIC thing

    robby

  24. Posted · Report reply

    From last TEN days number of my FWP has been changed twice as it was not activating

    , with so many calls to CC and visting WW they are helpless to make it activated

    now they told me to migrate to 93 series but still my FWP is not activating , i even

    emailed to Service assurance cell and REliance Corp office , but never get any positive reply

    or even reply , Cutomer Care is Dumb , they just logg the complain and send reminder

    and there is no technical person in the Cutomer care , i am not getting any servuce and paying the rent for no service Please help me what to do now ?

    robby

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