prathod

You could also try to send a email to service assurance and explain urs problem to them <serviceassurancecell@relianceada.com> I wrote to service assurance cell on the 5th of sept but never even got an automated reply,one thing is for sure Reliance customer care is worst then mtnl or even worst then the worst govt office surprisingly nowadays the customer care people at *333 speak nicely and politely even if they r not doing much.

I called up customer care and told them about the problem in using the hcc,they took my details that is esn no of current handset(ruim),the esn no of handset to which the no was supposed to be transfered,and the handset change card's serial no,after taking the details they gave me a complain no and said my problem would be resolved in 24 hours,i called back and they said that the technical team investigated the case and have said that the ruim esn has not been activated,I told them that since the line is active the esn should also be active but they said its not showing active in their system and adviced me to dial *228 and activate the ruim esn.but when i diailed *228 to activate it said u no could not be activated,i called back customer care and told them but they said thats the only solution and since we have given u the solution we have closed the complaint.next day i bought a new ruim submited the documents in my friends name,had it activated at the web express and tried to use a fresh hcc but again the same problem it said ur request could not be processed please contact customer,i called up customer care and the same procdure and the same solution.I am wondering as to how the line is active and the rsn is not active.could someone enlighten me on this and what do i do now to transfer the ruim number to another handset to make it blank ?

Shah saheb and King of kalyan, Thanks for your help and description. I am located in mumbai and the prepaid ruim which i have is for mumbai. As I said I already have a prepaid ruim with a no alloted on it and its activated that is I have submitted the document and had the line activated,now my problem starts when i dial *229XXXXXXXXX that is the hcc,I recieve a message saying ur request cannot be processed please contact reliance customer care,instead of getting "you have succesfully completed the first step of hcc". now king of kalyan has given me a way to do it by calling customer care,i will definately try it and let you people know. Regards Pankaj.

I can only see people making big claims on this forum,some saying used hcc on existing no and some quoting rates but no one is confidently saying that from where they got the ruim and how they used hcc on ruims with nos on them,I tried many places and 3 prepaid ruim cards but could not get the hcc to work on any of them.I tried using the hcc before having the number activated that is before giving the documents to the ww and also after the no was activated,but no luck,every time i got a message "your reqeust cannot be processed please call customer care on *333".I even tried a used hcc and the message i got was "invalid pin please try again" Can anyone give us the exact procedure as to how they transfered the no or from where they got the blank ruim. and please details not "I spent 200 and got 4 nos on ruim"

Well as far as i can understand old nos starting with 30 were landline nos and most of them have changed to 32 all over India.The best solution would be go to the nearest web world and get the new number

I got a ruim card with a number on it,tried hcc on it but it is not working,when i dial *229 with the 9 digit hcc no i get an sms saying that ur request cannot be proccessed please contact customer care on *333 It simply does not accept the hcc, can u tell me how u transfered the no from the ruim to make it blank.

Pls help to flash Ifyou want I can give you contact of guy in mumbai who can do it for you, ofcourse for a charge. hi! I would want the contact of the guy in mumbai,any idea whether reliance is giving ruim cards for thier existing customers

You will still be on reliance network even after changing sid/nid as long as your handset has prl of reliance.To log on to tata network ur handset needs tata prl.As far as garuda is concerned garuda works without prl,you just have to change the cdma channels and the sid/nid.

Where do i get ruim card for my existing rim no ? i visited the webworld and they said they dont issue ruim card unless i subscribe for international roaming.with a ruim card i can be free like a gsm subscriber as i can keep changing my handset without bothering about hcc and other issues