Sorry for not responding earlier. Was down with viral and was offline. I bought a specific product which was being sold by them on ebay India. POaid using PaisaPay (Thank God foir that!)
Within a few days the drama started. First there was a series of emails stating there was a delay by their supplier in US. There there was a extended delay with the customs in India. Till now I was understandable. My suspicion was aroused when they quoted an X date for courier and updated eBay with X+5 days!! Then I wondered why would anyone lie if their intentions were clean. I started surfing the net. Came across horror stories.
Then when I started speaking to them, I was told they are a new company, short staffed, etc. But when I questioned about lying about courier dates, they had no answer.
Next straw was when they updated the shipping details. It was some number with a company called http://www.chronoscouriers.com/ This appears to be a fake website for 2 reasons:
1. Except their home page & Contact Us page, all other links show as "This page is under construction". This is weird for a Courier company based out of US!
2. Chronos Couriers is shown as a US company. Their 2 employees are based out of Bangalore (same as Cart2India)
Next straw, contradictory information provided depending on who you spoke to in their customer care. First guy said, item shipped by TNT courier from Mumbai. Second guy says, still with customs for clearance. Third said there was a mistake and it will be given to the courier the next day. Fourth said it was given to Bluedart and being shipped from Bangalore!
All this took about a month from online payment date at eBay!
Final straw. It was shipped from Bluedart. I luckily went to bluedart office to collect the parcel. Seeing the size of the parcel, I was sure this was a scam company! Although Bluedart doesn't allow you to open the parcel in front of them, I did and saw cart2india had sent some completely different product to me.
Even after this cart2india fraud doesnt end. While I updated ebay with a request for a refund, cart2india guys called me and cheekily told me that as per their records I have recieved the product. I sent a long detailed complaint to eBay which was sent to cart2india. It clearly mentioned what I had ordered and what I recieved. EVEN after this detailed complaint was with them, they have the audacity to call me ask me why am I seeking a refund! B@st@$#!
Anyways, I have now got my refund, so this story ends here.
What bothers me is that such frauds will kill the ecommerce industry in India. This would be sad!
Can anyone recommend me a good alternative to order stuff from abroad? Reliable, please !!