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Showing results for tags 'data validity customer care'.
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Not sure why but from few days I am not able to reach the executives to log a complaint for incorrectly updating data validity. Whenever I choose the option to speak to customer care executives theres this IVR which speaks about *367 and logging to website and after that it says thankyou for connecting to Reliance and the call is ended. Is there any other way to log a complaint (I have emailed the customer care but still havent got any response) Here is brief on my problem for which I need to raise the complaint if anyone is facing the same: On November 15 I had recharged for 1 GB 3G data costing Rs 123 and validity of 30 days. Now as it happens always, I didnot get Balance 500 Mbs within 48 Hrs so I had to followup for that. After multiple followups I finally received the balance 500MB on 26th November. However reliance made a goofup by having the validity of 26 november instead of 26 december. Now my data plan is wrongly shown expired and the huge amount is deducted from my tariff plan/talktime.