Arun 795 Report post Posted March 4, 2009 Press Trust of India New Delhi, March 4, 2009 The Delhi Consumer Commission has directed Reliance Communications (earlier known as Reliance Infocomm) to pay Rs.10,000 as compensation for the"mental agony"of a subscriber because of the telecom major's failure to change his postpaid mobile connection to prepaid in 2005. The Commission accepted the plea of Delhi-resident G D Singhla, seeking enhancing the compensation of Rs 4,000, awarded by the District Forum for alleged deficiency in service by RCom for not converting his postpaid mobile connection into prepaid. "The agony suffered by Singhla . Persuades us to enhance the compensation amount, including (the) cost of litigation, to Rs 10,000 as (the) consumer (will) suffer further mental agony, harassment and physical discomfort if he is forced to seek remedy before any legal forum,"the Commission headed by Justice J D Kapoor said. Singhla in 2005 reached a settlement with RCom, by which his connection was to be changed from postpaid to prepaid. Share this post Link to post Share on other sites
Himanshu Singh 19 Report post Posted March 5, 2009 Welcome news. Share this post Link to post Share on other sites
supernova 47 Report post Posted March 5, 2009 many other must be in pipeline Share this post Link to post Share on other sites
@mitJ@in 256 Report post Posted March 5, 2009 Jai O. Share this post Link to post Share on other sites
@mitJ@in 256 Report post Posted March 5, 2009 Each and Every operator want to sell of there Postpaid by any way. By giving Promos, Gifts and all, But when it comes to termination/migration, they just dissappears. And says customer to use there phone forcely. TRAI and DoT should incorporate and fix some Rules and Regulation for Termination and Migrations cases. There should be a rule that In one voice of Customer, his number should be terminted or migrated in just couple of hours. Share this post Link to post Share on other sites
ACS 130 Report post Posted March 24, 2009 Its surely heart warming to read whenever ppl are successfully able to pull compensation money out of Tele Operators especially RComm. But my only issue is the Time & Money normal consumers spend to get justice from these Consumer Forums. Probably they are initially feeling that they should not take things lying down or have to teach RComm a lesson by dragging them to court. But on the other hand all service providers have lawyers specially stay put, for such cases only & simple instructions are given - "pay whatever deems fit & see that cases are to be disposed quickly". Which means for them, this is nothing but some money being parted for Service related issues. On the other hand, consumers go thru hell & only manage to get respite at the end when justice is pronounced. Here too, indian 'mental agony','damages' are nothing compared to citizens abroad & still end up losing the winning battle. If we look around the Forum, we have many cases where ppl have 'spent' much more than the compensation awarded & finally felt eveything was a waste. The requirement is - the entire process of Consumer redressal should be simpler & cheaper.. (or has it really become?) Due to this, nowadays ppl only like to email, email, email & cry, cry, cry. Who goes to court for all this? Share this post Link to post Share on other sites
