rbdhoot 11 Report post Posted January 9, 2010 (edited) I am using prepaid R-GSM since last 3 months. Earlier I was able subscribe internet plan & visit sites other than R-WORLD. But since last Dec 2009, I am not able to subscribe any of the internet plans. The error message is "Customer information unavailable. Please contact *333" When contacted *333 after thousands of attempts, they said that please re-submit your documents to nearest Reliance Outlet. I had done the same. But the problem was not solved. Each time i get connected to *333, they send a service message & ask to delete old AP & save the new AP. But still the problem remain unsolved. Can this forum help what I should do ? p.s. My handset is Nokia 5800 Express Music & I am able to browse R-WORLD. Edited January 9, 2010 by rbdhoot Share this post Link to post Share on other sites
nayasaroj 14 Report post Posted January 9, 2010 same problem yaar. i am from maharashtra. i am able to browse r world. but not other site, i have also used proxy and manually but not working. is there any min. balance required for use wap Share this post Link to post Share on other sites
Arun 795 Report post Posted January 9, 2010 I have seen the same message on a new Reliance GSM prepaid connection. Once the CAF was uploaded in my A/C, I was able to activate it. Share this post Link to post Share on other sites
foofly 0 Report post Posted January 9, 2010 it seems you have no balance in your account. just recharge and than try again you will surely get connected BTW i was got same error on my oldest reliance number which is 4 years old. only problem was with balance. so just recharge for solution Share this post Link to post Share on other sites
