Dear members,
I have a very interesting experience to share. Yesterday afternoon, I had shared my experience about MNP and RCDMA in the forum `Much awaited MNP finally introduced', where in I told how I went to Reliance webworld in Thane to get my Idea postpaid number ported in to Reliance CDMA on Thursday, and rather than being received well, was instead told to visit next day as they were not equipped with instructions and procedures. I had then moved to the Tata indicom office next door where everything was in place. I had forgotten my experience after posting in on Rimweb and was waiting for MNP to materialise. I am thankful to Rimweb forum for its fantastic reach and how things moved thereafter.
It seems some top boss from Reliance took note of my post on Rimweb and swung into action. He called up the Reliance webworld in Thane and hauled them up on how they could decline a port-in customer. Fortunately for the webworld people in Thane, I had left my mobile number with the staff. One of the top guys then frantically called me convincing me not to go anywhere other than Reliance. He was very apologetic that his staff turned me down and said this was something unexpected. He then sent some one to collect my documents and did that. That sweet guy convinced me to cancel my port-in request to Tata Indicom and now I have filled my new MNP request for Reliance CDMA.
The Reliance webworld people have assured me that they would visit my home today to get my signatures and complete other formalities, besides deliver me the new SIM card. I am waiting for them to visit me. May be because the top boss from Reliance pulled strings, but I am overwhelmed to have invoked such a pleasant reaction and attention from Reliance CDMA to my port-in request, more importantly after sharing my experience on Rimweb. I hope these guys wake up now and extend the same attention and treatment to all mobile users who visit Reliance to port-in.
I have not been told yet about the tariff they are offering for getting my postpaid GSM number ported to Reliance CDMA, but I am sure they have something good in store. Congrats Rimweb....keep it up.
They must not be expecting any port ins lol that is why they are not bothering with telling WW of process, else by now they would have been active like other operators trying to woo customers. How did the WW people react when you told them you wanted to port in did they gasp and fall off their chairs?